DevoCare Support Plan
What is DevoCare?
DevoCare is a comprehensive support and warranty plan designed for users of our Precision and Composer Filament Makers. It provides personalized and proactive support to help you achieve your material making goals.
What is included?
Personal Material Success Specialist
A dedicated material scientist helps you achieve quicker and better results. Stay on schedule with your research, development and prototyping.
Personalized Online Training
A 45-minute orientation on how to get the most out of your 3devo Precision or Composer Filament Maker. Choose when to receive this online training.
Priority Email Support
Efficient and tailored responses to your emails. Write to us about material settings, machine maintenance, and anything in between! Your material specialist will revert right away.
Your direct line of contact with your material specialist. Get instant, on-demand help with your questions or concerns between 9am and 5pm on all working days.
Replacement Filament Maker
A temporary replacement service designed to minimize downtime. Get a stand-in Filament Maker if your machine happens to need off-site repair.
Coverage for most hardware components of your 3devo Precision or Composer Filament Maker. Extend your hardware warranty for up to 2 years.
Find answers and general information quickly.
DevoCare revolves around your specific needs. As our client, you’ll be assigned a dedicated material scientist who will help you ensure that your 3devo Precision or Composer Filament Maker works to your advantage. With DevoCare, your research and development projects progress seamlessly, successfully, and always on schedule. Our material success specialists have the expertise and industry experience to recommend materials best suited to your project, or extrusion solutions to help you create what you need from a given set of materials. Between them, these experts have processed over 200 different polymers, and have already trained over 100 companies in getting the best results from their 3devo machines.
As a DevoCare user, you’re on our priority email support list. This means that your emails typically receive a reply within 1 business day. Feel free to ask us anything about filament extrusion, plastic recycling, maintaining your 3devo Filament Maker, or using it for a specific application. You can also write to us about your material development process and any questions you may have about specific polymers, additives or extrusion settings. Your personal material specialist aims to reply within 1 business day with step-by-step instructions, tutorials, and resources to get you the results you need.
We’ve pulled out all the stops to ensure that downtimes don’t interrupt research, design or production at your company. Our machines come with high-quality industrial-grade components and have built a reputation for being reliable. In addition to this, our priority email and phone support enable you to resolve most issues or questions that may arise while using your 3devo machine – without ever having to step out of your workplace.
But with DevoCare, we’ve gone a step further. We’ve equipped our users to get through any unforeseen situations without putting work on hold. In the rare event that your 3devo Filament Maker needs off-site repair or replacement, we’ll send you a working machine that you can use in the meantime.
DevoCare simplifies your material making process right from the start. Take advantage of a one-on-one training session with a 3devo material scientist, who will walk you through the fundamentals of using your new 3devo Precision or Composer Filament Maker.
This live 45-minute session will be conducted online, at a time that suits you. In it, your trainer will introduce you to filament extrusion basics, explain the material presets already available on your filament maker, and answer any questions you may have about applications specific to your industry. Whether you’re new to filament extrusion or already have some experience in the field, you can make use of this training session that focuses on your material-making success.
Don’t let unexpected issues interrupt your workflow. Our phone support, exclusive to DevoCare users, gets you instant help with your doubts, queries, and complaints.
Call us between 9 am and 5 pm CET to get in touch with our engineers, material scientists, and customer support team. We’ll be happy to assist you with technical issues and questions about material settings, machine maintenance, and any component of the filament making or plastic recycling process.
The DevoCare phone support is also an excellent way to familiarize yourself with new features and software updates offered on your 3devo Filament Maker.
DevoCare isn’t just a great personal support plan – it also includes a hardware warranty for your 3devo Filament Maker. Maximize your material-making success by availing of this warranty. It comes in both 1-year and extended (2-year) options, and covers most parts and components of your 3devo Precision or Composer Filament Maker. You can view the complete warranty terms and conditions here.