Success Made Simple

DevoCare Support Plan

Premium Support

What is DevoCare?

DevoCare is a comprehensive support and warranty plan designed for users of our Precision and Composer Filament Makers. It provides personalized and proactive support to help you achieve your material making goals.

Meet your goals faster

What is included?

Frequently Asked Questions

Find answers and general information quickly.

Personal Material Success Specialist

DevoCare revolves around your specific needs. As our client, you’ll be assigned a dedicated material scientist who will help you ensure that your 3devo Precision or Composer Filament Maker works to your advantage. With DevoCare, your research and development projects progress seamlessly, successfully, and always on schedule. Our material success specialists have the expertise and industry experience to recommend materials best suited to your project, or extrusion solutions to help you create what you need from a given set of materials. Between them, these experts have processed over 200 different polymers, and have already trained over 100 companies in getting the best results from their 3devo machines.

Priority Email Support

As a DevoCare user, you’re on our priority email support list. This means that your emails typically receive a reply within 1 business day. Feel free to ask us anything about filament extrusion, plastic recycling, maintaining your 3devo Filament Maker, or using it for a specific application. You can also write to us about your material development process and any questions you may have about specific polymers, additives or extrusion settings. Your personal material specialist aims to reply within 1 business day with step-by-step instructions, tutorials, and resources to get you the results you need.

Replacement Filament Maker

We’ve pulled out all the stops to ensure that downtimes don’t interrupt research, design or production at your company. Our machines come with high-quality industrial-grade components and have built a reputation for being reliable. In addition to this, our priority email and phone support enable you to resolve most issues or questions that may arise while using your 3devo machine – without ever having to step out of your workplace.

But with DevoCare, we’ve gone a step further. We’ve equipped our users to get through any unforeseen situations without putting work on hold. In the rare event that your 3devo Filament Maker needs off-site repair or replacement, we’ll send you a working machine that you can use in the meantime.

Personalized Online Training

DevoCare simplifies your material making process right from the start. Take advantage of a one-on-one training session with a 3devo material scientist, who will walk you through the fundamentals of using your new 3devo Precision or Composer Filament Maker.

This live 45-minute session will be conducted online, at a time that suits you. In it, your trainer will introduce you to filament extrusion basics, explain the material presets already available on your filament maker, and answer any questions you may have about applications specific to your industry. Whether you’re new to filament extrusion or already have some experience in the field, you can make use of this training session that focuses on your material-making success.

Phone Support

Don’t let unexpected issues interrupt your workflow. Our phone support, exclusive to DevoCare users, gets you instant help with your doubts, queries, and complaints.

Call us between 9 am and 5 pm CET to get in touch with our engineers, material scientists, and customer support team. We’ll be happy to assist you with technical issues and questions about material settings, machine maintenance, and any component of the filament making or plastic recycling process.

The DevoCare phone support is also an excellent way to familiarize yourself with new features and software updates offered on your 3devo Filament Maker.

Hardware Warranty

DevoCare isn’t just a great personal support plan – it also includes a hardware warranty for your 3devo Filament Maker. Maximize your material-making success by availing of this warranty. It comes in both 1-year and extended (2-year) options, and covers most parts and components of your 3devo Precision or Composer Filament Maker. You can view the complete warranty terms and conditions here.

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DevoTraining

Pick the plan that’s right for you.

Standard
FREE
Access to Online Support Material
1 Year Warranty
DevoCare
€ 1329
Access to Online Support Material
1 Year Warranty
Customized Online Training
Priority Email Support
Phone Support
Replacement Filament Maker
DevoCare Plus
€ 2189
Access to Online Support Material
2 Year Warranty
Customized Online Training
Priority Email Support
Phone Support
Replacement Filament Maker
Warranty Shredders/Dryers (optional)
Enterprise Plan
Own more than one 3devo product? Opt for our Enterprise DevoCare Plan that is designed to maximize success with all your machines. Get top-tier service and an additional warranty for your 3devo Filament Makers, Shredders, and Dryers. Get in touch with our sales team to learn more.

Contact Sales