Frequently Asked Questions


Hey there, awesome innovator! Got Questions? We've Got Answers! Whether you are a newbie or a seasoned pioneer, we have got the answers for you.

General info about 3devo

Who are we as 3devo?

At 3devo, we're not just a company but pioneers and innovators in the rapidly evolving world of 3D printing. Born in the Netherlands in 2014, our journey began with a group of visionary engineers who saw the potential for revolutionary change. Our first filament maker prototype set the stage, and today, our offerings include acclaimed products like the Composer and Precision Filament Makers, GP20 Shredder Hybrid, and the Airid Polymer Dryer.

Our story extends beyond technological development; it’s a narrative of empowerment, creativity, and relentless innovation. With a firm belief in the transformative capacity of 3D printing, we have enabled creators to shape their own filaments, fueling material advancement and unlocking new potentials in sectors ranging from medical implants to aerospace. The impact of our work resonates worldwide, not just in the products we create but in the way we inspire change. We've facilitated over 1000+ innovations, translating our accumulated knowledge into far-reaching solutions.

We invite you to be a part of our growing community at 3devo. We're committed to a future where technology is leveraged to enhance creativity and sustainability. Our mission isn't only about working on the next big thing in 3D printing; it's about being part of a movement that uses technology to make the world a more inventive and responsible place. If you're interested in learning more about who we are and what drives us, check out our page about 3devo. Join us on this exciting and meaningful journey!

What products do we offer?

Here at 3devo, we offer a comprehensive range of advanced solutions designed to cater to your project. The Filament Makers are at the core of our offerings, specialized machines that bring industrial quality to your 3D printing filament. These innovative filament makers simplify filament innovations, opening new opportunities to recycle plastic waste and create unique filaments to print with. These machines make filament production efficient and effective by seamlessly transforming plastic pellets or shredded plastic regrinds into high-quality filaments.

In addition to our Filament Makers, we introduce the GP20 Plastic Shredder Hybrid – a recycling solution designed for simplicity, safety, and precision. This plastic shredder comes with an integrated granulator, offering flexibility in recycling various plastics in different shapes and sizes.

Furthermore, we offer the Airid Polymer Dryer, a streamlined solution to eliminate moisture-related complications when working with polymers. By effectively drying granulates before filament production, this tool enhances the performance characteristics of the resulting filament, ensuring higher-quality prints.

But our offerings go beyond just the hardware. We offer a solution that enables you to unlock the potential of 3D printing. This involves guidance, knowledge, and hardware, including a filament maker, a shredder, and the dryer. However, we take ownership of your goals. We understand that the filament makers or the shredding is not the end goal. It's basically what you do with it at the end. So we understand this very well and help you with this entire process, ensuring that we are with you every step in achieving your goals.

What service plans do we provide?

We provide a comprehensive range of services to support our products and ensure your success in the field of 3D printing and filament extrusion. The DevoCare Support Plan is central to our offerings. It includes a personal material success specialist, personalized online training, priority email and phone support, and even a replacement filament maker if necessary. Our DevoTraining program offers hands-on workshops for mastering desktop filament extrusion, and we also introduce DevoVision, a software integration that enables real-time insights into the extrusion process.

In addition to our existing services, our Devocare package includes priority support, online training, and an extended warranty. We are committed to our client's success and are currently in the process of changing our business model. We are transitioning towards offering a full solution rather than just hardware combined with service. So, stay tuned for more information as our offerings continue to cater to the unique requirements of 3D printing enthusiasts, professionals, artists, designers, researchers, and educators.

How to get in touch with support?

You can get in touch with support by going to our support platform. Select 'contact us' in the top right corner and fill in one of the available forms. We will do our best to answer you within 48 hours. Keep in mind our operating hours are from 9:00 to 17:00 CET from Monday to Friday.

How to get in touch with sales?

You can get in touch with sales by going to our Contact Us page. Make sure to enter your contact information. From the dropdown selection, please select how we can help you from the given options. Make sure to include as much detail as possible in the description and then click submit. We will do our best to answer you within 24 hours. Keep in mind we are open from 9:00 to 17:00 CET from Monday to Friday. You can also reach us on the phone at +31 85 876 9016.

Why is sustainability important to us?

For us, sustainability is not just a checkbox; it is an integral part of our mission, driven by a deep commitment to responsible practices that put the environment and the well-being of future generations first. At 3devo, each individual is driven by the desire to make a meaningful impact. We are passionate about creating a greener future where technological advances are matched by environmental progress. By wholeheartedly embracing sustainability, we are taking significant steps to ensure that the world we leave behind is better than the one we inherit. Our focus on solving the huge plastic waste problem is in line with our belief in the transformative power of 3D printing. With our expertise, we are bridging the gap between these two important aspects to address the sustainability challenges facing our planet.

What’s next for 3devo?

3devo is focusing on areas where we can make the most substantial impact, particularly in material development. Our tools offer unprecedented freedom and open new opportunities in this field, allowing us to significantly contribute to innovative solutions. We are also acutely aware of the global plastic waste problem, and we aim to make a significant impact by concentrating our efforts on providing viable recycling solutions. This includes combining recycling with 3D printing, a technology that traditionally relies on plastic. We see an opportunity to utilize existing plastic in a responsible and innovative way.

Additionally, 3devo is evolving from merely a hardware supplier to a more project-led, innovative company. Our transition reflects a broader vision and mission, emphasizing innovative solutions that tackle real-world problems, particularly in the fields of material development and recycling. We are committed to pushing the boundaries of what's possible and leading the way in sustainable, creative, and efficient solutions.

What is your warranty policy?

At 3devo, we offer a comprehensive solution that covers every step of the process, from recycling plastic to producing high-quality filament. We offer shredding, drying and filament extrusion machines, all with a 1 year warranty.

For those looking for an extended warranty, our Devocare Plus package offers an additional one-year warranty. With this package, you can enjoy a total of 2 years of warranty protection.

From the moment we dispatch your package, our guarantee ensures that your investment is in safe hands. In the rare event that your machine is damaged in transit, rest assured that our warranty will cover all costs, including damage during transit and breakage of mechanical parts, ensuring that your investment is safe.
While our guarantee provides comprehensive cover, it is important to note its limitations. The warranty does not cover claims arising from the use of unsupported materials, non-compliance with operating instructions, modification of the machine or the effects of normal wear and tear. These exclusions help to ensure that the warranty remains focused on addressing manufacturing defects and abnormal occurrences while emphasizing the importance of responsible use and care.

Would 3devo be able to do a material test for me?

At 3devo, our main goal is to empower innovators like you with the tools and knowledge needed to develop new 3D printing materials independently. While we don't conduct material testing ourselves, we certainly equip you with the necessary hardware and expertise to perform your tests seamlessly within your team or organization. Through our close partnership, we can guide you in setting up the appropriate experiments and analysis with your materials, ensuring you can evaluate and refine your innovations effectively.

Feel free to reach out if you have any other questions or need further information. 

Do you offer training?

Absolutely, we are thrilled to introduce you to our DevoTraining program, a hands-on initiative meticulously crafted to bring extrusion and materials knowledge to your fingertips. Spearheaded by our team of seasoned engineers and material scientists, these workshops are designed to guide you through the intricacies of filament making and plastic recycling, helping you achieve professional results in 3D printing. Whether you're a lecturer, involved in R&D, or a professional in the material industry, these sessions are tailored to enhance your understanding and skills in the dynamic world of 3D printing.

The DevoTraining program offers three distinct courses: DevoNovice, DevoProficient, and DevoMaster, each designed to cater to different levels of expertise. These comprehensive courses cover a spectrum of topics, from the basics of filament preparation to advanced troubleshooting techniques. You'll gain hands-on experience with 3devo's cutting-edge machines, including the filament maker and the GP20 shredder, familiarizing yourself with the parts, features, and software necessary to achieve the best results in your projects.

Choosing to participate in our training not only equips you with theoretical knowledge but also provides practical insights into integrating filament extrusion and plastic recycling processes into your organizational workflow. It's an excellent opportunity, especially for individuals in educational institutions focusing on polymer studies, to delve deep into the world of filament extrusion. Embark on this learning journey with DevoTraining and accelerate your project towards success, fostering innovation and sustainability in your field.

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Getting started

Recycling and Innovation, where do I start?

Embarking on your path of recycling and innovation is an exciting venture, and at 3devo, we are committed to helping you take those crucial first steps. Our approach to transforming sustainable practices reflects our commitment to pioneering recycling innovation.
To begin, explore our range of advanced solutions tailored to make recycling more efficient and accessible across various industries. Whether you are venturing into plastics, materials, or other sectors, our cutting-edge technology allows you to turn waste into a valuable resource. We are passionate about innovation and ensuring you have the latest tools at your disposal.

Our blog is a Valuable resource for insights and real-world applications if you are interested in learning more.

How to make 3D print filament?

The production of 3D printing filaments requires a delicate process to ensure optimal print quality. The steps to making filament are as follows:

1.    Material selection: start by choosing the right material, taking into account factors such as compatibility with the printer and the desired properties of the final print.
2.    Preparation: ensure that the chosen material is properly dried to avoid moisture, which can cause defects in the fibers and affect the quality of the print.
3.    Extrusion: heat the material until it reaches a molten state and extrude it through a nozzle at a controlled rate. This forms the filament's shape and diameter.
4.    Cooling and sizing: the extruded filament is rapidly cooled to solidify and then passed through sizing mechanisms to ensure uniform diameter.
5.    Spooling: wind the filament onto spools ready for storage and use in the 3D printer.

For those looking to get hands-on with filament production, 3devo's advanced filament extruders are an excellent choice. Our machines give you complete control over the process, allowing you to experiment with different materials and properties, ensuring you create the perfect filament to suit your needs.
If you want to dive deeper into the mysteries of How filament manufacturing and 3D printing are intertwined with innovation, you can find some enlightening information on our blog.

What’s the difference between Composer and Precision Filament Makers?

The only difference between the two models is the screw configuration. The Composer screw has an additional mixing zone at its end (“pineapple” design), providing advanced homogeneity and better compounding results in the filament. On the other hand, the Precision screw has a basic metering configuration and is ideal for processing pre-compounded or virgin pellets, powders, or regrind. If you want to know more about the differences, check out our Filament Maker Comparison page.

How do I place an order?
  1. Go to our Contact Form.
  2. Enter your business contact information.
  3. In the last section, select Placing a New Order.
  4. Let us know how we can help.
  5. Hit the Submit button.

We do our best to reach out to you within 24 hours. Our opening hours are 09:00-17:00 CET from Monday to Friday.

How do I buy spare parts?
  1. Go to our Contact Form
  2. Enter your business contact information.
  3. In the last section, select Purchasing only Spare Parts / Consumables.
  4. Select the products that you would like us to send you.
  5. Hit the Submit Button

We do our best to reach out to you within 24 hours. Our opening hours are 09:00-17:00 CET from Monday to Friday.

What resources are available for learning more about making filament, 3d printing, and material recycling?

Sure thing! We've got a bunch of resources on our blog that cover various aspects of 3D printing, making filament and material recycling. Here are ten articles that you might find helpful:

  1. Get a handle on identifying and rectifying filament defects with our Guide to Troubleshooting Common Filament Defects.

  2. Delve into the colorful world of plastics with our Complete Guide on Plastic Pigments and How Colorants Work.

  3. Embark on a journey of environmental conservation with Sustainable 3D Printing: Creating and Using Recycled Filament.

  4. Uncover the innovative recycling solutions 3devo is spearheading in this Insight into Unlocking Recycling Innovations with 3devo's Solution.

  5. Stay abreast of the latest developments at 3devo with our 2023 Outlook: What to Expect from 3devo in the Coming Year.

  6. Explore the revolutionary role of 3D printing in medical science in this Article on Revolutionizing Tissue Reconstruction with 3D Printing.

  7. Pondering the purchase of a filament maker? Here's our Comprehensive Buying Guide for Filament Makers.

  8. Discover how Fontys University leverages our Filament Maker for practical learning in this Case Study on Hands-on Learning at Fontys University.

  9. Navigate the complexities of material selection for 3D printing with our Complete Material Selection Guide for 3D Printing Enthusiasts.

  10. New to extruding carbon fiber filament? Here's a Step-by-Step Guide to Get You Started with Carbon Fiber Filament.

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Extrusion essentials

Which polymers can I use with the Filament Extruder?

Thermoplastic polymers are favored for filament extrusion in 3D printing due to their favorable characteristics, such as strength, printability, and specific material properties. When choosing a polymer for your Filament Extruder, it's important to consider the requirements of your project to ensure you select a suitable thermoplastic polymer.

  • If you're looking for cost-effective options, you might want to explore Commodity Plastics.

  • For enhanced mechanical and thermal properties, Engineering Plastics could be your go-to.

  • If your project requires exceptional durability and resistance, High-Performance Plastics are worth considering.

To delve deeper into how to make the right choice, check out our article on our support platform or explore our Polymer Pyramid to guide you in selecting the best materials for your projects.

If you want to learn more about How to choose the right polymer for extruding, printing, or for other uses, check out our article on our support platform.

Can I make filament using different polymers?

Yes, you can mix two polymers together using a filament extruder. This process involves melting both polymers and blending them into a homogenous mixture, which can then be extruded into a filament for use in 3D printing or other applications. 
The resulting properties of the mixed filament will depend on the compatibility and chemical interactions between the polymers.

Can I use additives/fillers?

Yes, you can use additives and fillers in polymer materials. Common additives and fillers include plasticizers, antioxidants, colorants, reinforcing fibers, and nanoparticles. Additives are substances added to polymers to enhance specific properties such as strength, flexibility, UV resistance, flame retardancy, and more. Fillers are solid particles added to polymers to improve mechanical properties or reduce production costs. Check out this support article about Practical Tips when mixing additives to produce filament.

How frequently should I clean my Filament Extruder?

After each extrusion process, it is essential to ensure the Filament Maker remains equipped with safe and reliable materials, such as HDPE and PLA 4043D by NatureWorks. A small purging routine should be followed after every extrusion to maintain optimal performance to clear any residual material and prevent cross-contamination. It is highly advisable to conduct a more thorough purging of the machine every three weeks to maintain consistent filament quality and prevent potential blockages. For comprehensive maintenance, a deep purge should be performed on a monthly basis, ensuring the Filament Maker operates at its best and produces high-quality filaments for various applications. 

How can I activate my Filament Extruder?
The Filament Extruder can be activated through our onboarding program, which is located on the support platform. Here you will find valuable knowledge to make the most out of your machine. Visit the machine activation page here.
My filament is showing diameter fluctuations. How can I correct this?

If the filament maker experiences diameter fluctuations in the produced filament, it is crucial to investigate the environmental conditions first. Factors such as light and wind can significantly impact the extrusion process. Excessive exposure to direct sunlight or strong winds may lead to inconsistent heating and cooling of the filament, causing diameter variations. Therefore, it is advisable to ensure the filament maker is placed in a controlled environment with stable lighting and minimal air movement. Check out this article for more Causes of Filament thickness deviation and inconsistent diameter.

Didn't find what you were looking for?

Feel free to reach out to us for assistance. Our dedicated support team is here to help. Submit your question, and we'll respond promptly with the answers you need. If you prefer to explore on your own, check out our Comprehensive support platform for a wide range of articles and resources that might address your query.

We do our best to reach out to you within 24 hours. Our opening hours are 09:00-17:00 CET from Monday to Friday.

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Elevate Your Innovation with Filament Makers

Looking to transform your 3D printing game? Our Filament Makers open a world of limitless possibilities. Craft industrial-grade filaments right from your desk and explore new ways of manufacturing and innovation.

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GP20 Plastic Shredder Hybrid: Recycling Made Simple

Innovative and smart, the GP20 transforms recycling with easy shredding and granulating. Explore how this intelligent machine can simplify your recycling needs.

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