FAQ

At 3devo, we're not just a company but pioneers and innovators in the rapidly evolving world of 3D printing. Born in the Netherlands in 2014, our journey began with a group of visionary engineers who saw the potential for revolutionary change. Our first filament maker prototype set the stage, and today, our offerings include acclaimed products like the Composer and Precision Filament Makers, GP20 Shredder Hybrid, and the Airid Polymer Dryer.

Our story extends beyond technological development; it’s a narrative of empowerment, creativity, and relentless innovation. With a firm belief in the transformative capacity of 3D printing, we have enabled creators to shape their own filaments, fueling material advancement and unlocking new potentials in sectors ranging from medical implants to aerospace. The impact of our work resonates worldwide, not just in the products we create but in the way we inspire change. We've facilitated over 1000+ innovations, translating our accumulated knowledge into far-reaching solutions.

We invite you to be a part of our growing community at 3devo. We're committed to a future where technology is leveraged to enhance creativity and sustainability. Our mission isn't only about working on the next big thing in 3D printing; it's about being part of a movement that uses technology to make the world a more inventive and responsible place. If you're interested in learning more about who we are and what drives us, check out our page about 3devo. Join us on this exciting and meaningful journey!

Here at 3devo, we offer a comprehensive range of advanced solutions designed to cater to your project. The Filament Makers are at the core of our offerings, specialized machines that bring industrial quality to your 3D printing filament. These innovative filament makers simplify filament innovations, opening new opportunities to recycle plastic waste and create unique filaments to print with. These machines make filament production efficient and effective by seamlessly transforming plastic pellets or shredded plastic regrinds into high-quality filaments.

In addition to our Filament Makers, we introduce the GP20 Plastic Shredder Hybrid – a recycling solution designed for simplicity, safety, and precision. This plastic shredder comes with an integrated granulator, offering flexibility in recycling various plastics in different shapes and sizes.

Furthermore, we offer the Airid Polymer Dryer, a streamlined solution to eliminate moisture-related complications when working with polymers. By effectively drying granulates before filament production, this tool enhances the performance characteristics of the resulting filament, ensuring higher-quality prints.

But our offerings go beyond just the hardware. We offer a solution that enables you to unlock the potential of 3D printing. This involves guidance, knowledge, and hardware, including a filament maker, a shredder, and the dryer. However, we take ownership of your goals. We understand that the filament makers or the shredding is not the end goal. It's basically what you do with it at the end. So we understand this very well and help you with this entire process, ensuring that we are with you every step in achieving your goals.

We provide a comprehensive range of services to support our products and ensure your success in the field of 3D printing and filament extrusion. The DevoCare Support Plan is central to our offerings. It includes a personal material success specialist, personalized online training, priority email and phone support, and even a replacement filament maker if necessary. Our DevoTraining program offers hands-on workshops for mastering desktop filament extrusion, and we also introduce DevoVision, a software integration that enables real-time insights into the extrusion process.

In addition to our existing services, our Devocare package includes priority support, online training, and an extended warranty. We are committed to our client's success and are currently in the process of changing our business model. We are transitioning towards offering a full solution rather than just hardware combined with service. So, stay tuned for more information as our offerings continue to cater to the unique requirements of 3D printing enthusiasts, professionals, artists, designers, researchers, and educators.

You can get in touch with support by going to our support platform. Select 'contact us' in the top right corner and fill in one of the available forms. We will do our best to answer you within 48 hours. Keep in mind our operating hours are from 9:00 to 17:00 CET from Monday to Friday.

You can get in touch with sales by going to our Contact Us page. Make sure to enter your contact information. From the dropdown selection, please select how we can help you from the given options. Make sure to include as much detail as possible in the description and then click submit. We will do our best to answer you within 24 hours. Keep in mind we are open from 9:00 to 17:00 CET from Monday to Friday. You can also reach us on the phone at +31 85 876 9016.

For us, sustainability is not just a checkbox; it is an integral part of our mission, driven by a deep commitment to responsible practices that put the environment and the well-being of future generations first. At 3devo, each individual is driven by the desire to make a meaningful impact. We are passionate about creating a greener future where technological advances are matched by environmental progress. By wholeheartedly embracing sustainability, we are taking significant steps to ensure that the world we leave behind is better than the one we inherit. Our focus on solving the huge plastic waste problem is in line with our belief in the transformative power of 3D printing. With our expertise, we are bridging the gap between these two important aspects to address the sustainability challenges facing our planet.

3devo is focusing on areas where we can make the most substantial impact, particularly in material development. Our tools offer unprecedented freedom and open new opportunities in this field, allowing us to significantly contribute to innovative solutions. We are also acutely aware of the global plastic waste problem, and we aim to make a significant impact by concentrating our efforts on providing viable recycling solutions. This includes combining recycling with 3D printing, a technology that traditionally relies on plastic. We see an opportunity to utilize existing plastic in a responsible and innovative way.

Additionally, 3devo is evolving from merely a hardware supplier to a more project-led, innovative company. Our transition reflects a broader vision and mission, emphasizing innovative solutions that tackle real-world problems, particularly in the fields of material development and recycling. We are committed to pushing the boundaries of what's possible and leading the way in sustainable, creative, and efficient solutions.

At 3devo, we offer a comprehensive solution that covers every step of the process, from recycling plastic to producing high-quality filament. We offer shredding, drying and filament extrusion machines, all with a 1 year warranty.

For those looking for an extended warranty, our Devocare Plus package offers an additional one-year warranty. With this package, you can enjoy a total of 2 years of warranty protection.

From the moment we dispatch your package, our guarantee ensures that your investment is in safe hands. In the rare event that your machine is damaged in transit, rest assured that our warranty will cover all costs, including damage during transit and breakage of mechanical parts, ensuring that your investment is safe.
While our guarantee provides comprehensive cover, it is important to note its limitations. The warranty does not cover claims arising from the use of unsupported materials, non-compliance with operating instructions, modification of the machine or the effects of normal wear and tear. These exclusions help to ensure that the warranty remains focused on addressing manufacturing defects and abnormal occurrences while emphasizing the importance of responsible use and care.

At 3devo, our main goal is to empower innovators like you with the tools and knowledge needed to develop new 3D printing materials independently. While we don't conduct material testing ourselves, we certainly equip you with the necessary hardware and expertise to perform your tests seamlessly within your team or organization. Through our close partnership, we can guide you in setting up the appropriate experiments and analysis with your materials, ensuring you can evaluate and refine your innovations effectively.

Feel free to reach out if you have any other questions or need further information.